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LOG A NEW SUPPORT CASE

To log a NEW support case, please complete the form below. Required fields are in bold.

Once complete click the SUBMIT button at the bottom of the page. The form will be sent to SMH support. You will receive an ACKNOWLEDGEMENT and a CASE ID. Please quote the CASE ID in all correspondence.

 

First Name:*

Last Name*

Company:*

Address 1:*

Address 2:

City:*

State/Province:

Zip/Postal Code:*

Country:*

E-mail Address:*

Phone:*

Product Code:*

Product Code and description

Serial Number*

Target Part Code:*
The alphanumerical code printed on the MCU or device case

OS Version:
By sending the SGETVER command to the unit

Algorithm Version:
By sending the SGETVER ALGO command to the unit

Product Status:
By sending the SGETSTS or SGETSTS V commands to the unit

Error List:
By sending the SGETERR command to the unit

Target Powering Mode*:

Error Description:*
Please provide as much detail as possible of any H/W or S/W errors.

     
   
 

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